Cancellation & Refund Policy

At Aspire Silversky, we understand that plans can change unexpectedly, and we are committed to providing you with flexibility in your travel arrangements. However, cancellations do affect our operations and our ability to offer our services to other clients, so we have established the following cancellation policy:

1. 1. Cancellation by the Client:

If you need to cancel your booking for any reason, please inform us as soon as possible by email, phone, or through our website. The cancellation will be effective from the date and time we receive your cancellation request.

The cancellation charges will depend on the timing of your cancellation and the services booked. The following cancellation charges will apply:

• Cancellation more than 72 hours before the scheduled tour/activity: No cancellation fee
• Cancellation between 48 to 72 hours before the scheduled tour/activity: 50% cancellation fee
• Cancellation less than 48 hours before the scheduled tour/activity: 100% cancellation fee

Please note that some services, such as tickets for events or attractions, may be non-refundable regardless of the timing of your cancellation.

2. 2. Cancellation by Aspire Silversky:

In the unlikely event that we need to cancel your booking due to unforeseen circumstances, we will inform you as soon as possible and offer you the option of rescheduling or receiving a full refund.

Please note that we will not be responsible for any additional expenses incurred by you due to our cancellation, such as flight or hotel bookings.

3. 3. Changes to Bookings:

If you need to make changes to your booking, such as changing the date or time of the tour/activity, please inform us as soon as possible. We will do our best to accommodate your request, but please note that changes may be subject to availability and additional charges.

4. 4. Refunds:

Refunds will be processed within 14 business days of the cancellation date, and will be made using the same payment method used for the original booking. We hope that this cancellation policy provides you with clarity and transparency regarding our booking and cancellation procedures. If you have any questions or concerns, please do not hesitate to contact us.